Thanks. I went from 29 years a bench tech with minor occasional duties elsewhere, to sales, IT, product support, forum monitoring, SEO (Search Engine Optimization), roving rep (think Maker Faire, RoboWars), and merge two manuals while creating comprehensive, tested examples for BasicAtoms, Nanos, and Pros. It was all too much. C'est Le Guerre!
You mention ordering problems. The system suffers from a broken accounts database and no automatic follow-through after confirming order placement. First people discover they can't log in to place an automated order. They are forced to call Sales or place an order by FAX. The phone calls came to me until the last six weeks when I only worked on the manual. A lot of calls came because, although there is an automated email notice for a successful order placement, nothing existed to tell people when their order shipped and give a tracking number. After a week they start calling. I forward the email to someone who has access to the info. They send me a response. I contact the purchaser with their info. It might take a day or more.
Last week (IIRC) they said here on the forums they were pulling hair out while updating the system to cover these situations. Sure hope so. I talked to people who had waited almost three weeks before their order arrived. Much as I appreciate and use their product, they can't keep operating this way and thrive. They are working on outstanding and/or fascinating products, but I feel this is keeping them from "minding the store".
And I am no longer in the interface. God only knows what the sales responses are like now. Until they automate that system more fully, it could be an exercise in patience. They are slow to move because of work load, but they are determined to shine, so give them some leeway.
_________________ kenjj http://blog.basicmicro.com/ http://kjennejohn.wordpress.com/
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